""I'm happy, content, at peace, I like my work, and I love my life. I can't thank you enough!""
E. Keenan, Real Estate Professional
Working With Difficult People
When there is a problem with workplace performance, look at the "before and after" -- what came before and after the performance. Often a performance gap can be attributed to one of these important factors.
Before the workplace performance . . . .
- Was there a clear agreement on desired performance?
- Were incentives and reward systems aligned with the desired performance?
After the workplace performance . . .
- Was there a consequence for the difficult behavior or undesired workplace performance?
- Was there ever positive reinforcement given to the employee for the desired performance?